31 of 365TTSM - Aurora Energy

Today we arrived in Tasmania to spend a month renovating a house we have bought here. So we decided we needed electricity for that month (power tools being an important part of the renovation experience) and rang Aurora, the local electricity supplier, to see about getting a pay as you go card. Fortunately, we had been previous Aurora customers, so thought it should be pretty easy. After all, it wasn't like we were wanting to use lots of electricity and run up a debt, we just wanted a pay as you go card so we could actually pay for our electricity BEFORE using it. So, the three conversations I had with various customer service officers, amalgamated into one for blog brevity and coming in at the point where things went strange, went something like this (noting that these conversations took place in my mobile phone in the car):
Customer service officer: Oh, that's a different driver's licence number to the one you gave us last time.
Me: Yes, that's because I live in another state now.
CSO: Well, we'll need you to fax us a copy of your current licence so we can verify your identity.
Me: I am in a car. I don't have a fax. Can't I just tell you my licence number?
CSO: No, we have to see it.
Me: Well, can you tell me where you have a shopfront and I'll bring it in and show someone, because that's easier for me.
CSO: No, we don't have shopfronts. You'll have to fax it.
Me: But you don't know what I look like. You've only spoken to me on the phone. How would you know it was actually me on the licence.
CSO: (long silence) You'll have to fax it.
Me: I don't have a fax. Who still uses faxes?
CSO: You can go to a post office and do it.
Me: (Defeated) Thank-you. I will go and visit the post office's museum of 20th century technology and fax you a copy of my drivers licence.
CSO: I'll just give you our fax number.